Castle Creations

[adrictan]

I have a local racer who's been using MMM for some time now. It seems like those he got always gave him problems. I read his posting and he got flamed by the Chief Engineer of CC. Just to let everyone see and decide for themselves.

Oldest to latest email exchange

Alan Hoon wrote:
> Hi,
>
>
> I hv recieved a repair form, do I have to fill it up & email back? Did you received my mamba monster esc yet?thxs!
>
>
> Regs
> Alan Hoon
> Sent by iphone

> I actually just got your Monster back from engineering, nad it is going
to have to be replaced. All 3 of the input caps were blown, and this is
generally an indicator to insufficient batteries. Who is the manufacture
of the batteries and plugs are you using? Also, what is he continuous
Discharge (C rating)? We will replace this unit under warranty, but
want to make you don't have to do it again.


Morgan Feldkamp
Repair Supervisor
Castle Creations
morgan@castlecreations.com
913-390-6939 ext. 114

Alan Hoon wrote:
> Hi,
>
>
> I m using 4s 5000amp & 6s 5000 zippy. I dun hv a problem even with my replacement 100 amps plane esc on my CRT?
>
> I even raced the hobbywing plane esc with both batts & got 4th position.
>
> I m using 6mm banana plugs. I m careful driver, always watching out for temperature & amp draw. I even hv a watt meter.
>
> Pls advise how should I handle d mmmv3. It sure sounds fragil to me now.
>
>
> Regs
> Alan Hoon
> Sent by iphone

> The likely cause of failure was due to ripple current. This is generally
caused by batteries that are not adequate for the application, or
batteries that are damaged. The damage sustained indicates an issue with
the batteries, connectors, or vehicle set-up. When the ESC is received,
please contact Thomas Porfert in our technical support department to
discuss in detail your set-up and application so to avoid any issues in
the future.

thomas@castlecreations.com

Morgan Feldkamp
Repair Supervisor
Castle Creations
morgan@castlecreations.com
913-390-6939 ext. 114

Alan Hoon wrote:
> Hi,
>
>
> I was told to contact u abt my mmm that failed me the 2nd time. I use a medusa 2000kv motor n 4s to 6s 5000 zippys lipos.
>
> I was told mayb it's the ripple current effect? I use good batts, watch my temp n use 6mm banana plugs.
>
> I use 14 T pinion with 62 spur on my crt everything is normal.
> After the failure of my mmmv3 I use a 100amp hobbywing plane esc n race it did not fail me at all.
>
> It keeps me wonder now why mmmv3 did not last? I was a fan of cc but now my confidence is shaken.
>
>
> Regs
> Alan Hoon
> Sent by iphone

Alan,

Sorry it has taken a little while to get back to you, we have been a bit short staffed the past week. It may have simply been a defect in the controller which does happen from time to time, no product is infallible and we'll be the first to admit that. Our controller does have very low internal resistance, which allows the motor to pull more curent, so it may be pushing the batteries harder; which would explain why it failed on ours but not the lower rated controller because it's not allowing the motor to reach its full potential, so it isn't pushing the batteries as hard. We'll get the controller replaced and get you back up and running. Please let me know if you have any other questions or concerns.

---
Thomas Porfert
Product Specialist
Castle Creations
235 South Kansas Avenue
Olathe, KS 66061
(913)390-6939 ext. 125

Thereafter, Alan made a posting on rc monster forum



"I m so sick of mmmv3 failing me I sold it off n trying hobbywing 150a ezrun with program card d specs looks good n price is even better "

^^ That was a completely useless troll post. Thank you. Lemme guess, you are in Hong Kong and work for Hobbywing eh?

Patrick del Castillo
President, Principle Engineer
Castle Creations

"dun have to be nasty I m a customer n I was a fan of cc wen mm time, till I tried mmmv2 to v3 I hv so much disappointment. I m from Singapore not hong kong. '

Your post was a troll post. "Trolling" is when you post something just to be obnoxious, and not to add any good content to a thread.

If you have had issues with the MMM V3, then you should post here about your problems, and maybe we could help you out. It doesn't do anybody anything useful to just post obnoxious inflammatory posts. ESPECIALLY when you come into my forums and start flaming my products.

Patrick del Castillo
President, Principle Engineer
Castle Creations


Sigh.....the woes of a R/C player

[razzor]

Think you should post the the above there to elaborate on the situation.

[badassrevo]

The poor quality battery senerio has been played by Tekin as well. They said it is a ripple current that blows the caps. A lower quality ESC will not pull as many amps from the batteries so good batteries are not required. If you are going to run top of the line components run ALL good stuff. You wouldn't run Cox glow fuel in your OS Speed so don't run crap batteries with your Monster.

[razzor]

well i have seen the Tekin RS speedcontrols blow capacitors if they run 3300 GP with brushless and when you fit a matched 4600 pack no issues.
Guess its the rate of discharge the cells can deliver on demand for brushless.

[hakmazter]

God I pray to you that the speedpassion stuff is what Shawn says it is.......

[adrictan]

Think you should post the the above there to elaborate on the situation.

Post where?

[adrictan]

God I pray to you that the speedpassion stuff is what Shawn says it is.......

I thought Shiraz mentioned tht SP is actually the standard HB in a different cover?

[razzor]

The SP stuff is HB but apparently the software is different or certain components are better.

[puba187]

Man it really seems like its a whole lot easier to blame the manufactures of batteries than to admit that it could be a problem with your product. You would think that if the mmm was the "bees knees" that they make it out to be that there would not be a cooling fan built in. If it was designed properly to begin with the esc would not produce enough heat to necessatate a heatsink much less a fan built right into the unit.

The fact of the matter is that CC manufacturing process has gone sharply downhill over the last year in a half due to a lawsuite here in the states. So instead of accept that there are flaws in their product and attempting to improve it they will shift blame off of themselves and onto smaller companies that will have no way to counter-argue those accusations that their product is not upto par. Funny thing is that I've had one of the major li-po sellers here in the states assure me of the quality of their cells only to have problems with castle products but it would be hard to dump the blame on the battery company as they work closely together and it might look bad.

I just think its really convenient to dump blame on some other company when its their product smoking.

[vnmsgt]

Well if I ever have a problem with mine I will be sure to blame...uhhhhhh...MIKE! Yeah thats it?

[puba187]

Lol. Hopefully the speedpassion stuffs is better.

[bc24fl]

Judging from what I read it appears that his staff has more tact than he does.

[puba187]

The best part of castle creations left over a year ago and now works with speedpassion. It will be nice to get to speak to shawn again.

[smokinu]

Talk to Joe Ford on that one...

Castle seems decent but you have to talk to the right people.

[cheesecake]

im done with castle once tekin releases theres i have heard all the excuses come out of patrics mouth other then hey we made a crappy product and we are working on making it better. i understand there trying but not once did i hear castle take blame for the problems

[adrictan]

I was initially impressed tht the engineers bothered to give Alan an explaination but wht irked me was the replies from the Chief Engineer that Alan was making a troll post. I think it's fair to CC if a customer complains after using and blowing out a few CC, not just one. Alan told me a total of 3. I know they changed it for him in the end but imagine the trouble to go thru to send it back from Singapore, await diagnosis, await it to be posted back. And he did managed to use a HB plane ESC to go a race the other day cause the CC crashed and he had no time to get a new one. Ha! He came in 4th I think with no brakes.